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Refund policy
RETURNS & EXCHANGES
Items purchased online may be returned within 7 days of delivery for a full refund or within 30 days for store credit. All returned items must be in their original packaging and condition. Please review the final sale section below.
How to Return an Item
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Start your return: Log into your Wentworth account and initiate a return through our self-serve portal.
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Choose shipping:
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We can provide a prepaid return label for your convenience (cost will be deducted from your refund or store credit).
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Or, you may ship the item yourself using a carrier of your choice. Tracking is recommended.
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Send it back: Return the item to the following address:
Wentworth
ATTN: Returns
162 Wentworth Street, Charleston, SC 29401 -
Refund or store credit: Once your return is received and inspected:
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Refunds are issued to your original payment method and typically appear on your statement within 3–5 business days.
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Store credit is applied immediately once your return is reviewed and does not expire.
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Exchanges
To exchange an item, please note your preference when initiating the return, and we will guide you through sending the replacement.
In-Person Returns
You may also return items in person at our store:
Wentworth | 162 Wentworth Street, Charleston, SC 29401
Final Sale
All vintage, one-of-a-kind, plant, and apothecary items are sold as is and are not eligible for return or refund.
If you have any questions, please contact inquire@shopwentworth.com.
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